The Soraya

The latest COVID-19 safety requirements at The Soraya

Just as all of us – artists, venues, and patrons – were experiencing the joy of the return to live performances, The Soraya is pausing our programming due to the increase of Omicron cases. 

We’re being responsive to the current situation and aligned in our decision-making with Los Angeles County and all other government and public agencies. Our decisions are consistent with those made by the California State University Northridge to minimize on-campus activity over the next month. We remain, foremost, committed to your safety.

We remain foremost committed to your safety, therefore, The Soraya has canceled four of the five in-person concerts scheduled for January and postponed one:

Canceled:
The Royal Philharmonic Orchestra with Olga Kern, Thursday, January 13, 8PM
Delirium Musicum, Friday, January 21, 8PM
YAMATO the Drummers of Japan, Sunday, January 23, 3PM & 8PM

Postponed:
Broadway Celebrates The Soraya concert originally scheduled for Saturday, January 29 is postponed to Saturday, April 30, 2022 at 7PM. Tickets issued for the January 29th performance will be valid for entry April 30.

We thank you for reviewing and observing these rules when attending a Soraya performance.

Vaccination Verification or Testing Requirements:  At the time of the ticket purchase, customers will be asked to attest that everyone in their party has been fully vaccinated against COVID-19 or will be able to present proof of a negative COVID-19 test at the venue doors. Children under 5 years old will not be admitted.

  • For our Onstage Chamber Music or Jazz Club performances only fully vaccinated attendees will be admitted. Proof of a negative COVID-19 test will not be accepted.
  • At the venue doors, attendees will be required to show proof of full vaccination against COVID-19 or a negative viral test result prior to entry. If providing a negative test result, it must be either a PCR test taken within 2 days of the event, or an antigen test taken within 1 day of the event. Over-the-counter “self-tests” will not be accepted. In addition, ushers will cross-check proof of full vaccination or negative COVID-19 viral test result against photo identification for attendees who are 18 years or older. Children under 5 years old will not be admitted. If there are members of the party who are unable to provide the required documentation or who are under 5 years old, then the usher will remind them of the entry requirements and direct them to the Ticket Office for a refund.
  • Everyone who is vaccinated in California can now request a digital COVID-19 Vaccination Record. Visit myvaccinerecord.cdph.ca.gov to request your record. Be sure to use the email or cell phone number you used when you received your vaccine. It takes less than a minute to complete the request and your record is sent by email or text within seconds. You can take a screenshot of your record or print it out.

Masks: Face masks are required in all indoor spaces for all patrons and employees. Click here for a list of acceptable masks. 

  • For our Onstage Chamber Music or Jazz Club performances, attendees are required to wear a well-fitted medical-grade mask, surgical mask, or N95/KN95/KF94 mask. Cloth face masks are not permitted at these performances and attendees will be provided with a complimentary KN95 mask if needed.

Refund Policy: If you've purchased tickets and cannot show proof of full vaccination against COVID-19 or a negative viral test result or have members in your party who are under 5 years old, then we will offer you the option of a refund. For refund information, please contact the Ticket Office at (818) 677-3000 or thesoraya@csun.edu

Physical Distancing: Physical distancing is not required in either outdoor or indoor spaces with the exception of Loge seating location, which will be general admission (see details below).

Seating Sections: Masks are required inside the venue in all seating sections at all times.

  • All sections are reserved with the exception of the Loge section, which will be general admission. Seat selection is at the discretion of patrons when they arrive. Patrons will be asked to leave an empty seat between households ("self-distanced seating").

Concessions: Reduced concessions services will be available. Patrons are required to eat or drink their concessions in designated (primarily outdoor) areas.

  • For our Onstage Chamber Music or Jazz Club performances, patrons are permitted to eat or drink their concessions in designated indoor areas.

Ventilation: The Soraya's HVAC system and MERV-14 air filters are in good working order. Ventilation has been increased to the maximum extent possible throughout the facility.

Disinfection: Ample custodial staff will be available to keep restrooms and high touch surfaces (e.g.: door handles, stairway handrails, elevator buttons) clean and disinfected. House seats and armrests will be disinfected using electrostatic sprayers after each performance.

Hand Hygiene: In addition to The Soraya's ample restroom and handwashing facilities, hand sanitizer stations are available at every venue entry point and multiple points in every lobby.

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