The Soraya

The latest COVID-19 safety requirements at The Soraya A message to our community

We can’t wait to gather safely together to enjoy live performances again and we believe the best way to ensure our season will go on without interruption is to be cautious and considerate of everyone’s health and well-being. Our first priority upon welcoming you back into The Soraya is to protect and respect everyone who walks through our doors by following COVID-19 mitigation practices recommended by the CDC, State, Los Angeles County, Los Angeles city, and California State University Northridge.

We thank you for reviewing and observing these rules when attending a Soraya performance.

Masks: Face masks are required in all indoor spaces for all patrons and employees. Click here for a list of acceptable masks.

Vaccination Verification:

  • At the time of the ticket purchase, customers will be asked to attest that everyone in their party has been fully vaccinated. For all of our performances, only vaccinated patrons will be allowed in the venue. Proof of vaccination will be required upon entering the venue, and, therefore, those ineligible for the vaccine (children under the age of 12) will not be allowed.
  • For our three family-friendly performances (Disney's Fantasia in Concert, Nochebuena, and Yamato-The Drummers of Japan) we will allow school-aged children (ages 5-12) to attend who can present proof of a negative COVID-19 test from their school within the week of the performance or proof of a negative test within 72 hours before the performance. Children under the age of 5 will not be permitted.
  • At the venue doors, ushers will ask your party to show either a digital vaccination card provided by the state, city, or county or their physical vaccination card, or a photo of their vaccination card. If there are members of the party for a non-family-friendly performance who are not vaccinated or clearly not eligible to be vaccinated, then the usher will remind them of the proof of vaccination requirement and direct them to the box office for a refund.
  • Everyone who is vaccinated in California can now request a digital COVID-19 Vaccination Record. Visit myvaccinerecord.cdph.ca.gov to request your record. Be sure to use the email or cell phone number you used when you received your vaccine. It takes less than a minute to complete the request and your record is sent by email or text within seconds. You can take a screenshot of your record or print it out.

Refund Policy:
If you've purchased tickets and cannot show proof of vaccination or, for our family-friendly concerts, cannot provide a negative COVID-19 test verification for members of your party who are 11 years old or younger, then we will offer you the option of a refund. For refund information, please contact the box office at (818) 677-3000 or thesoraya@csun.edu

Physical Distancing: Physical distancing is not required in either outdoor or indoor spaces with the exception of Loge seating location, which will be general admission (see details below).

Seating Sections: Masks are required inside the venue in all seating sections at all times.

All sections are reserved with the exception of the Loge section, which will be general admission. Seat selection is at the discretion of patrons when they arrive. Patrons will be asked to leave an empty seat between households ("self-distanced seating").

Concessions: Reduced concessions services will be available. Patrons are required to drink or eat their concessions in outdoor areas.

Ventilation:
The Soraya's HVAC system and MERV-14 air filters are in good working order. Ventilation has been increased to the maximum extent possible throughout the facility.

Disinfection:
Ample custodial staff will be available to keep restrooms and high touch surfaces (e.g.: door handles, stairway handrails, elevator buttons) clean and disinfected. House seats and armrests will be disinfected using electrostatic sprayers after each performance.

Hand Hygiene:
In addition to The Soraya's ample restroom and handwashing facilities, hand sanitizer stations are available at every venue entry point and multiple points in every lobby.

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