Service begins 1 hour and 15 minutes before the start of each performance and ends 45 minutes after the conclusion of the performance. We like to give priority service to those who need it, but everyone is welcome.
Please note that the Ticket Office closes after intermission on performance days. If there is no intermission, the Ticket Office will close 30 minutes after the start of the performance. Once the Ticket Office is closed, any remaining Will Call tickets can be found at Guest Services, located in our lobby.
In the event of an emergency, please seek the assistance of a nearby usher, our House Manager, or call CSUN police at 818-677-2111. When reporting an emergency, please include your location (seating section and seat number) and call back telephone number.
To ensure safety, children under the age of 8 will not be allowed to sit in the front row on the Loge and Balcony levels, nor will they be allowed to sit in box seats on any level.
Patrons with service animals are solely responsible for control of their service animal. Service animals must remain on a leash or in a harness at all times unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effec¬tive controls. Employees are not permitted to take control of service animals.
Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. If the patron’s seat location is unable to accommodate a service animal, the patron may be reseated to a more accommodating location. Service animals are welcome to use any open outdoor area for relief as long as the patron picks up after the animal and leaves the area clean.
If a service animal poses a threat to the safety of, or is causing a disturbance for other patrons, performers, or employees, their handlers may be asked to escort the animal off the premises. Patrons with service animals are solely liable for any damage or injury caused by their service animal.
For additional questions, please contact our Ticket Office at 818-677-3000 or via email at: TheSoraya@csun.edu