Audience Services

Plan to arrive at least 45 minutes before your performance time to allow yourself time to park and get to your seat.

More information on parking can be found on our Parking page, or by calling our Ticket Office at 818-677-3000, Tuesday – Saturday, 11:00 a.m. – 4:00 p.m.

Eight passenger open-air courtesy carts are available for anyone who needs a little extra help getting from the parking lot to The Soraya’s Great Hall. The courtesy carts are driven by Soraya staff and circle every 5 minutes between parking lot B1 and The Soraya courtyard (near our ticket office and just steps from our North Entrance). Service begins 1 hour and 15 minutes before the start of each performance and ends 45 minutes after the conclusion of the performance.

For your comfort, fully enclosed shuttle vans may be used instead of our open-air courtesy carts on days with inclement weather. Please note that courtesy cart transportation is generally not available for performances at the Plaza del Sol Performance Hall, unless otherwise noted at time of ticket purchase.

You can pick up your tickets at the Will Call window in our Ticket Office beginning one hour prior to the start of each Soraya-presented performance. Tickets can only be released with valid photo identification.

Please note that the Ticket Office closes after intermission on performance days. If there is no intermission, the Ticket Office will close 30 minutes after the start of the performance. Once the Ticket Office is closed, remaining Will Call tickets can be found at Guest Services, located in our lobby.

Children over the age of 5 are welcome at most events and, regardless of age, must have a ticket. Infants on laps are not permitted unless specified. Please inquire when purchasing tickets on age appropriateness. To ensure safety, children under the age of 8 will not be allowed to sit in the front row on balcony and loge levels, nor will they be allowed to sit in box seats on any level.

Soraya and/or Artist-branded merchandise may be available for purchase at Soraya-presented performances. For specific merchandise availability and accepted forms of payment, please check the “Plan Your Event” email sent to all ticket buyers in the days leading up to the performance.

We’re sorry, but due to copyright laws and in consideration of our performers the use of photographic or recording devices of any kind inside the theater is strictly prohibited. If you bring a camera with you, we will politely ask you to check it at the complimentary Item Check, or with an usher before entering the theater.

California State University, Northridge is a smoke-free environment. Smoking is not permitted in the restrooms, theater auditorium, lobby, balconies, courtyard, or within 30 feet of the building at any time. For more information, visit: www.csun.edu/clear-the-air

Consistent with the state laws of California, and Americans With Disabilities Act, A service animal is defined as any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability. Please note that pets or emotional support animals are not considered service animals. All other animals are prohibited in the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and Plaza del Sol Performance Hall.

Patrons with service animals:

• Are solely responsible for their control and must keep them on a leash or in a harness at all times. If these devices interfere with the service animal’s work or the patron’s disability prevents using these devices, the patron must maintain control of the animal through voice, signal, or other effective controls. Soraya employees are not permitted to take control of service animals.

• Service animals must rest in the seating area of the individual with a disability, rather than in the aisle. The patron may be reseated to a more accommodating location if needed.

• Service animals are welcome to use any open outdoor area for relief as long as the patron picks up after the animal and leaves the area clean.

• Service animals will be removed if they pose a threat to safety or cause disturbance. Patrons with service animals are solely liable for any damage or injury caused by their service animal.