Ticket Office

Handling & Facilities Fees

• All Younes and Soraya Nazarian Center for the Performing Arts tickets will incur a facility fee of $9 per ticket, which includes a facility fee that is used for capital replacement and restoration of the venues managed by The Soraya and a distribution fee, charged for presented events only. Parking permits are available at parking lot kiosks for rental events.
• A service fee is applied per ticket that is variable on the ticket price. This fee is the same through all purchase pathways. Members are not charged this service fee.

Will Call

• For those picking up Will Call tickets, please visit our Ticket Office – located on Orange Grove Walk.
• Tickets are available for pickup beginning one (1) hour prior to show time at the Ticket Office.
• A valid photo ID is required.

Refunds

There are no refunds on tickets except for canceled events that are not rescheduled.

Children

Children over the age of 5 are welcome at most events and, regardless of age, must have a ticket. Infants on laps are not permitted unless specified. Please inquire when purchasing tickets on age appropriateness. To ensure safety, children under the age of 8 will not be allowed to sit in the front row on balcony and loge levels, nor will they be allowed to sit in box seats on any level.

Additional Questions?

For additional information, please contact our Ticket Office at 818-677-3000 or via email at: TheSoraya@csun.edu.

Caution Regarding Ticket Purchases

Over the last few years, The Soraya’s Ticket Office has noticed some increasing issues with ticket resellers and resold tickets, including:

Overpricing

• Tickets being re-sold on third-party websites at anywhere from two to ten times The Soraya’s listed prices — and patrons being disappointed when they arrive and learn how much they overpaid.

Fraudulent or Undelivered Tickets

• Tickets purchased on these sites may not end up being legitimate, and may not allow entry to the event when you arrive to The Soraya.
• Resellers are failing to deliver tickets more than ever before, leaving buyers without tickets on the day of their show.
• Most resellers won’t buy tickets from The Soraya’s website until they actually see your money, meaning that they may not actually have the tickets when you buy them. Resellers will do this to make sure they overcharge and underdeliver on tickets.
  

Browser Search Manipulation

• Resellers will manipulate sponsored search results to push their website link to the top in order to trick you into thinking their website is official.

Incorrect Information and Often No Support

• Resellers will also list tickets on their websites before anything has gone on official sale for the event.
• Reseller websites are often unreliable and rarely offer proper support or assistance. Sometimes, they will even suggest seeking support from The Soraya, who they do not work with.

How to Prevent This From Happening

Only purchase tickets directly from The Soraya by visiting www.TheSoraya.org, calling the Ticket office at (818) 677-3000, or visiting the Ticket Office in person Tuesday through Saturday from 11 a.m. to 4 p.m.

• Go directly to our website — Avoid a search engine! Always type in TheSoraya.org into the address bar at the top of your browser to go directly to our website. That way, you will always directly interact with our team. Our logo will always be at the top of every official webpage and you will always see our name, address, and CSUN logo at the bottom.
• Be on the lookout for certain words and language — Reselling websites have to clearly disclose that they are a “marketplace” and not an official partner or vendor for the venue. If you’re on a website and they say they are a marketplace, do not buy your tickets there. Reselling websites also tend to trick and pressure you into buying tickets at that moment, with messaging like “tickets are selling fast!” while on the seat map. If you see this, don’t believe it.